Q. Does JumpseatSMS have FDM integration?
A. Yes! We can work with your FDM provider to integrate FDM data with JumpseatSMS.
Q. Does JumpseatSMS facilitate ASAP/Voluntary Self Disclosure (VSD) Reporting?
A. Yes! We can integrate your ASAP or VSD Reporting programs.
Q. Is JumpseatSMS an app or is it entirely web-based?
A. JumpseatSMS is entirely web-based but has been optimized for use on smart phones and Tablets.
Q. Does JumpseatSMS work on all browsers?
A. Yes! We have designed JumpseatSMS to work on all browsers including but not limited to: Google Chrome, Safari, Microsoft Edge, Firefox, and Opera.
Q. Is there a limit to the number of users?
A. No! JumpseatSMS is designed to allow for unlimited users. We want to support your operations in fostering a robust safety culture and do not put limits on who gets to participate.
Q. Is there a guide available to help new users?
A. Yes! Upon registration, you will receive a link to the JumpseatSMS User Handbook which is a step by step guide on navigating JumpseatSMS.
Q. Is JumpseatSMS user friendly?
A. Yes! Our team has developed JumpseatSMS to be user friendly & intuitive—even to those with no safety background. We provide tips and information within the system to help guide users through the system—making reporting simple and quick.
Q. Is the information and data uploaded to JumpseatSMS secure?
A. Yes! It is encrypted, hosted on a cloud with regular scheduled backups.
Q. Is my Operational data shared with other JumpseatSMS users?
A. No! Your information is not shared and cannot be accessed by other users.
Q. Does JumpseatSMS allow for Risk Categorization?
A. Yes! JumpseatSMS utilizes a 5×5 risk matrix based upon AC 120-92D and ICAO guidelines to assess the severity of consequence categories for identified operational risks.
Q. Does JumpseatSMS satisfy regulatory requirements for SMS?
A. Yes! JumpseatSMS was designed with the ICAO Annex 19 framework for SMS, which in turn complies with FAA & EASA requirements.
Q. Does JumpseatSMS meet all the updated requirements for SMS as mandated by 14 CFR Part 5?
A. Yes! JumpseatSMS has been designed to support and meet all the requirements of 14 CFR Part 5 for all mandated Operators.
Q. Is JumpseatSMS Scalable to my operation?
A. Yes! JumpseatSMS has been designed to be implemented by all sizes of operations—from single aircraft and single pilot operators to complex multi-aircraft commercial airlines.
Q. Is there a way to share confidential reports that are submitted to JumpseatSMS?
A. Yes! Safety and Hazard reports can be de-identified by Safety Managers to ensure confidentiality.
Q. What modules are included in JumpseatSMS?
A. We have modules for Safety and Hazard reporting, including investigation, Risk Assessment and Change Management, Audits, and Analytics.
Q. Are all modules included for registered operators?
A. Yes! Once you are registered for JumpseatSMS, all the JumpseatSMS modules are available for use.
Q. If I run into an issue or have a question, can I reach out for assistance?
A. Yes! We have JumpseatSMS team members in our European office and U.S. office that are available to assist you and answer any questions.
Q. Does JumpseatSMS help with safety trend analysis?
A. Yes! All safety data within JumpseatSMS can be analyzed and normalized to represent key factors affecting risk and operational efficiency in a data-centric presentation allowing data-based safety decision making.
Q. Am I able to share reports outside of the system?
A. Yes! JumpseatSMS generates reports based upon the information entered that can be exported in various formats including PDF, PNG, and Excel.
Q. Can I provide access to my external service providers?
A. Yes! You can grant access to anyone—including vendors and external service providers. It is up to the operator to decide the level of permissions they would like to assign to each JumpseatSMS user.
Q. Does JumpseatSMS have a Hazard Register?
A. Yes, JumpseatSMS compiles all hazards identified onto one Hazard Register that can be easily exported or filtered.
Q. Does JumpseatSMS allow me to configure Audits?
A. Yes, Audit frequencies are configurable by the operator.
Q. Can Findings be managed on JumpseatSMS?
A. Yes, they can. The finding management intervals are risk-based and configurable by the operator.
Q. Does JumpseatSMS provide notifications and alerts?
A. Yes, users will be alerted through emails and dashboard notifications for actions that are related to them.